Carl and Jason from OdySea Introduce Fred to SeaTREK |
Here at Sub Sea Systems, we are often overwhelmed by the amazing
reviews we receive about our Sea TREK and Clear Lounge adventures. We know our
excursions are fun and offer great memories, but the outpouring of “thumbs up”
reviews on sites like tripadvisor.com is always a bit humbling!
Sometimes we are excited by a review or comments we see on social
media, but recently, we received a review that blew us away. Lori and Fred Ginsberg of Coconut Creek,
Florida wrote to our friends at OdySea Aquarium in Scottsdale, Arizona. Lori
and Fred visited the aquarium in May and had the experience of a lifetime.
Fred's TREK |
Fred had always wanted to experience
an attraction like Sea TREK, but was not sure he would be able to do so. Fred
is a cancer patient, having kidney cancer that has metastasized in his lungs.
Due to several very serious lung surgeries, his breathing, at times, can be
compromised. So, Sea TREK remained on his "bucket list,” until he met the
Sea TREK team at OdySea.
This is what Lori shared with us:
“After
a long and most pleasant conversation with Carl (Sea TREK manager at OdySea),
Fred was soon to be on his way walking under water! Carl advised us that he
would speak to the other divers and looked up the time he could return so he
too could go in the water with my husband. We met back at 2:45 and it was
agreed that Fred would be fine in the water, and taken out immediately if a
problem came up. In he went with Carl, Jason, Dominique, and Lauren handling
the oxygen. Wow!!! Their professionalism, friendly demeanor, caring and
over-the-top positive attitudes brought us through an experience of a lifetime!
You should know how this fabulous team truly touched our lives in a most
positive way! If accommodations could be awarded, Carl, Dominique, Jason and
Lauren deserve the best! Although I was not in the water with them, to watch
the experience they gave to my husband touched me deeply! Please thank those
wonderful people and know that what they gave to my husband through this
experience will long be remembered! Checking off a "bucket-list"
entry, for us, is a miracle we will never forget! Hopefully one day our paths
will cross again for another dive. Until then, our heartfelt and most sincere
thanks to Carl, Jason, Dominique and Lauren! You got my husband, Fred, back in
the water again! “
After we finished passing the tissue box, we reached out to Lori, thanking
her for her kind words and asking her permission to share Fred’s story in our
blog and newsletter. Here was Lori’s response:
“I am surprised
and ecstatic that our SeaTREK story reached you in the California Corporate
Office, not only to share our wonderful experience, but to be sure that you are
aware of the fabulous team at OdySea, including Carl, Jason, Dominique and
Lauren. Without their encouragement and expertise, Fred would not have the
continuous smile on his face and awesome experience to all who have heard his
story and seen the photos of his SeaTREK adventure…. Fred has already lined up
our family to join him down in Miami to walk the undersea walk with him again!
It is truly our honor to have you share his story. We are headed to the oncologist
this Friday to adjust the lifelong chemo regiment that Fred must remain on to battle
the tumors in his lungs, and he can't wait to tell the doctor about his
undersea adventure! Perhaps sharing his story is a wonderful way to help others
to think about jumping over health obstacles and to enjoy life to the fullest!
Your team at OdySea allowed Fred to do just that! We are hoping to come back to
OdySea at a future date to visit our new friends. I am truly touched deeply by
all the words of encouragement that your wonderful corporation has sent our way! ~ Fondly, Lori and Fred Ginsberg”
As a company that relies on word-of-mouth and testimonials to build customer
relationships and generate future business, we are always appreciative of feedback
from our customers. However, we are beyond grateful for these
kind words for both SeaTREK and the outstanding team at OdySea; we are thrilled
and honored to be a part of making Fred’s dream come true.
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